Parents

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Brindley Heath Academy – Principles for Parent Communication

As a school, we are dedicated to serving our community in the best way we possibly can, including through accurate, timely and sensitive communication. At times, parents and carers may seek clarification, want to offer their parental viewpoint or give feedback. We welcome this form of communication as it is vital to develop an effective partnership between school and home.

To ensure effective and professional communication, the following principles have been devised:

• All stakeholders have the right to feel safe and respected through all communication.
• Communication should be timely, with school aiming to respond by the next working day to parent queries or questions.
• Communication should be within professional boundaries and appropriately timed.
• A clear procedure is in place to raise concerns and complaints.
• Phone communication is often the most effective tool rather than lengthy e-mails. Stakeholders will seek the most efficient form of communication.
• School will endeavour to uphold these principles through clear expectations with all members of staff through training and regular reminders, such as ensuring that external e-mail communication ceases shortly after the working day.

School will also challenge communication or behaviour which is not respectful or timely. Disrespectful behaviour may include (but is not limited to):

• Shouting
• Verbal aggression
• Unprofessional language such as swearing
• Insults
• Not listening when being spoken to
• Repeated or malicious communication

Communication in such instances will be cut short and a letter of expectation will be sent to reinforce the principles above.

If repeated incidents occur, measures may be taken to reduce or direct to an alternate method of contact with school. This will be at the discretion of the Head of School and Executive Headteacher. Should a significant incident occur, then the Directors of the Multi-Academy Trust reserve the right to take further measures to ensure our community is served in the best way we possibly can.  

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